FAQ

How long is the shipping process? 

PLEASE NOTE SHIPPING POLICY PRIOR TO CHECKOUT WE HAVE ENFORCED NEW GUIDELINES AS WE DEAL WITH COVID19 WILL CONTINUE TO ADJUST AND MAKE THE BEST OPTIONS AVAILABLE.

Standard shipping is 7-14 business days ,SALE orders ship out in the order in which they are received due to the high volume of SALE orders . PLEASE ALLOW 10-15 BUSINESS DAYS ON ALL SALE ORDERS to process and ship. If a product ordered is on backorder will notify you via email.

 WE THANK YOU FOR YOUR SUPPORT & PURCHASE DUE TO HIGH ORDER VOLUME HERE AT Royal Empress Hair OUR WIGS ARE CUSTOM MADE TO ORDER  WE ASK FOR AT LEAST 7-15 BUSINESS DAYS ON WIG PURCHASES TO PROCESS AND SHIP ALL OTHER ITEMS WILL SHIP ACCORDING TO OUR STANDARD SHIPPING POLICY .

FOR ORDERING ASSISTANCE PLEASE CONTACT CUSTOMER SERVICE.

209-436-9319

EMAIL: royalfamempire@gmail.com

It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.

 For orders placed prior 5pm (CST) will be processed that day, If placed after 5pm (CST) we will begin processing your order on the next business day. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

WHATS DOES NO CAPS ON THE WEBSITE MEAN? Royal Empress Hair NEVER PLACES A CAP ON ANY OF OUR PRODUCTS SOLD ONLINE , this gives each customer the ability to shop anytime and purchase any quantity of products you choose anytime you shop with us.

What's the size of the Royal Empress Hair full lace wig units? The wigs are standard size fits the average size head, if you have a larger head than most please include that in your notes section of your order form ,if your head is really really small we recommend the Glueless units as they have an elastic band to adjust to your head. 

Whats the difference between Premium & Raw COLLECTION Hair? THE SAME AS CHANEL & GUCCI....Raw IS A HIGHER GRADE WHICH CAN LAST UP to 2 or more years. Premium Collection has the same great quality at an affordable price point Hair can last up to 1year. Proper hair care is essential to making your hair last .

How do I maintain my Hair ? While we always recommend seeking professional stylist to assist with your install Here’s A few tips: Cold wash your hair (LUKE WARM) , Condition your hair, Clip your ends, Seal your wefts, Be sure to tie your hair up treat it like you were born with it . 

What to do to prevent shedding? ALL hair including your natural hair is gonna give a bit of shed when combing. We recommend seeking a professional to maintain upkeep. Gently comb or brush your hair from bottom to top with a wig brush , We recommend you sealing your lace & wefts with weft sealer.

Can bundles/wigs be colored? ALL Royal Empress Hair virgin hair can be dyed, We kindly recommend seeking a PROFESSIONAL STYLIST for assistance & Dye job tips.

HAIR TIP: When coloring HAIR we recommend not using BW-2 to color hair. FOR BEST RESULTS PLEASE SEEK A PROFESSIONAL .

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Don’t hesitate to contact us if you have any questions. We would be happy to help you pick out your next bundle deal or color of clip-ins.

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